Frequently Asked Questions

Everything you need to know about our gourmet selections and service.

How do you ensure the freshness of your food products during shipping?

We use temperature-controlled packaging and vacuum-sealing techniques to ensure all perishable items arrive at your doorstep in peak condition.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery to preserve maximum freshness.

Do you offer organic or gluten-free options?

Yes, Servet offers a wide range of organic, gluten-free, and vegan-friendly products. You can filter these categories directly on our shop page.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order is damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Where can I find the nutritional information for your products?

Full nutritional facts and ingredient lists are available on each individual product page and are also printed on the physical packaging you receive.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.